Tag: Communication Strategy

Harland Clarke ConversionCX Specialists Answer 84% of 100,000 Online Conversion Calls Within 30 Seconds

Client Stories, VideoAUGUST 15, 2019

As South State Bank’s digital banking conversion partner, Harland Clarke’s ConversionCX specialists provided key insight during crucial planning stages,...

ConversionCX Proactive Outreach to Bank Clients Virtually Eliminates Post-Conversion Issues

VideoAUGUST 15, 2019

Fifth Third Bank teamed with Harland Clarke to develop and execute a proactive digital conversion plan that engaged clients...

March Madness & Digital Conversions: Creating Success from Chaos

BlogMARCH 28, 2019

The Big Dance serves as a magnificently chaotic metaphor for an event that every financial institution inevitably enters with...

Delivering a Best-in-Class Digital Transition Experience to Consumer and Business Clients

WebcastSEPTEMBER 25, 2018

Discover a proactive, pragmatic and always-on approach to managing the customer experience during a digital banking conversion, from awareness...

Five Essential M&A Communication Strategies to Retain Acquired Account Holders

White PaperNOVEMBER 14, 2015

Mergers and acquisitions offer unique opportunities and challenges for financial institutions. Timely, thoughtful and consistent communications can address account...

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